The Civil Aviation Authority (CAA) has released a 'Negative Response Letter' to help with debit or credit card claims, following the collapse of Blue Islands.
Passengers who booked directly with Blue Islands using a debit or credit card may be required to provide a 'Negative Response Letter' to their bank to enable a claim to be made.
Many banks will expect you to provide this letter alongside your travel documents and proof of payment.
You can find the letter on the CCA website, here.
Autumn money check-up: Ten things to review before winter
As the evenings become cooler and Christmas items begin to appear in the shops, autumn is a good time to take a fresh look at your household spending. Winter can bring additional costs, from higher energy use and fuel to seasonal shopping and household expenses. So, taking a little time now to check what you’re currently paying for could help you avoid unnecessary costs and unpleasant surprises later in the year.
Death of Council Member Pat Le Masurier
The Jersey Consumer Council is saddened by the death of one of our Council Members, Pat Le Masurier. Pat had been a committed and respected Member since July 2018, and was passionate about giving her time and experience to help improve consumer issues for Islanders.
Are you paying for subscriptions you don't use?
September is often seen as a month for getting back into a routine. The summer holidays are over, children are back at school, and life starts to feel a little more organised again. It’s also a good time to take a fresh look at your household finances – including those regular payments that quietly leave your bank account each month.
The September price check: are you really getting a bargain?
September can often be a month of sales and special offers, as retailers clear their summer stock, and ‘back to school’ promotions and early Christmas deals appear in the shops. But before you go on a spending spree, ask yourself whether what you’re buying is really a bargain.
Why more Islanders are using Prices.je to find the best value
With the cost of living continuing to be a concern for many households, finding ways to make your money go further has never been more important – so we’ve been delighted to see a huge growth in users on our Prices.je site.
Consumer drop-in event helps resolve billing error
We recently helped a local resident recover more than £300, after identifying an error in the charges applied by a utility provider.
The Jersey Consumer Council frequently asks Islanders to take part in polls on a range of topics.
Just tap on one of the options below to cast your vote and see what others think.