The Civil Aviation Authority (CAA) has released a 'Negative Response Letter' to help with debit or credit card claims, following the collapse of Blue Islands.
Passengers who booked directly with Blue Islands using a debit or credit card may be required to provide a 'Negative Response Letter' to their bank to enable a claim to be made.
Many banks will expect you to provide this letter alongside your travel documents and proof of payment.
You can find the letter on the CCA website, here.
Beware of fake parking fine text messages
The Jersey Consumer Council is urging Islanders to stay vigilant after reports of a new scam in which fraudsters are sending text messages claiming recipients have outstanding parking fines.
Travelling from Jersey? Do you know what documents you need?
We know travel rules can sometimes feel confusing, so here is a straightforward guide to help you understand what you’ll need when travelling from Jersey, depending on where you are going and the passport you hold.
Fuel prices drive latest rise in the cost of living – compare before you fill up
The latest figures from Statistics Jersey show that while the overall cost of living has risen by 2.8% over the past year, one of the biggest increases has been in the cost of heating oil and motor fuels, highlighting the importance of shopping around before filling up or ordering home heating oil. According to the latest Retail Prices Index (RPI), heating oil and other fuels increased by 53.5% over the 12 months to June 2026, while petrol and oil rose by 18.0%.
Be prepared for extra border checks in Europe
If you’re travelling to Europe this summer, you may face longer queues at airports than normal because of new border control procedures now being used across most Schengen Area countries, called the Entry and Exit System (EES).
Deadline approaching for Islanders who want to opt out of new credit data sharing
Islanders who do not want their basic personal information shared with UK credit reference agencies have until the end of the day on Wednesday (29 July) to opt out before the new system comes into effect. From 30 July, the Government of Jersey will begin securely sharing the name, residential address and date of birth of Jersey residents aged 18 and over with the UK credit reference agencies Experian and Equifax.
Flight delayed or cancelled – am I entitled to compensation?
With summer travel in full swing, many passengers could face delays, cancellations and last-minute disruption. At the Jersey Consumer Council, we regularly hear from consumers who assume that a delay is simply 'one of those things'. In reality, passenger rights can be stronger than many people realise.
The Jersey Consumer Council frequently asks Islanders to take part in polls on a range of topics.
Just tap on one of the options below to cast your vote and see what others think.