What to expect and who you’ll meet at the Jersey Consumer Fair

The Jersey Consumer Council is proud to be celebrating 30 years of championing Islanders’ rights by hosting its first Consumer Fair on 19 and 20 September at St Helier Town Hall. With a wide range of exhibitors confirmed, the two-day event promises to be a valuable, engaging, and empowering event for Islanders of all ages.

Why attend the Jersey Consumer Fair?

In an age where consumer choices can feel overwhelming – and with the rising cost of living putting pressure on many households – our event offers practical, face-to-face support from some of Jersey’s most trusted organisations.

Whether you’re trying to understand your data rights, make your home more energy-efficient, access financial guidance, learn about cyber security, or simply save money on everyday essentials, the Jersey Consumer Fair will bring help and advice directly to you.

Visitors will be able to:

• Get free advice on consumer rights, fraud, cyber security, pensions, transport, budgeting, and more
• Speak to local experts in-person and ask questions relevant to their individual needs
• Learn about useful services they may not know exist – from student support to welfare checks for vulnerable people
• Find new tools for making smart, informed choices as a consumer in Jersey.

This event is for everyone, whether you’re a student starting out, a young family juggling finances, or a retiree looking for security and peace of mind.

Meet the stallholders

Find out more about the organisations who will be at the Fair, and what they’re offering.

Citizens Advice Jersey (CAB)

The CAB team will be on hand to offer advice on a wide range of topics including consumer rights, employment, housing, and navigating public services.

Channel Islands Financial Ombudsman (CIFO)

Learn more about this free service that resolves complaints about financial services provided in, or from, Jersey and the other Channel Islands.

Community Savings

Get help managing your money with friendly, non-judgmental advice from Community Savings. They’ll offer tips on budgeting, saving, and accessing support if you're struggling.

Employment, Social Security and Housing (Government of Jersey)

Speak with Government representatives who can explain tax, pensions, social security, housing, and other essential matters.

Enable Jersey

Enable will offer insights into accessibility services and how they work to ensure all Islanders, especially those with disabilities, are included and supported.

Environment and Climate Team (Government of Jersey)

Learn about the latest low carbon heating initiatives, available grants, and how you can reduce your household's environmental impact while saving on energy bills.

The Team said: “Did you know you could get up to £9,000 towards the cost of a heat pump? When you switch from fossil fuel heating to a low carbon heating alternative, there are subsidies available through the Government’s Low Carbon Heating Incentive. 

“Come and chat to us at the Jersey Consumer Fair to discover how you can make the switch.”

Highlands College

Whether you’re choosing your next step in education or budgeting for independent living, the Highlands team will be there to offer advice and guidance for all students, as well as those supporting them.

Jersey Competition and Regulatory Authority (JCRA)

JCRA employees will be on hand to talk to Islanders about fair trading, telecoms regulation, and market competition in Jersey, offering insights into how they protect consumers from unfair practices.

Jersey Consumer Council

As we celebrate our 30th anniversary of supporting consumers in Jersey, come and find out more about our work, and about how we can help you.

Anthony Dearie, Executive Officer, said: "The Jersey Consumer Council has been helping Islanders with their consumer issues and concerns for three decades, and we’re looking forward to meeting with and supporting many more people at our Jersey Consumer Fair.”

Jersey Cyber Security Centre (JCSC)

Speak to experts to find out what you can be doing to improve your cyber security, and how to protect yourself from online scammers. You’ll also be able to take home advice and guidance about important topics such as password safety and protecting your personal data online.

Sharing this stand will be representatives from the Jersey Fraud Prevention Forum, who will be able to advise you on scams, fraud, and what to look out for.

Jersey Electricity

Thinking about switching to an electric vehicle, or just want to learn more about sustainable transport options? You’ll be able to speak to experts from Jersey Electricity at the Fair. You can also find out more about energy saving, and what you can do to get your electricity bills down.

Jersey Fire and Rescue Service

You’ll be able to get home safety tips, fire prevention advice, and information about emergency planning that could protect your family and property.

A representative said: “The Fire and Rescue Service keenly supports the Jersey Consumer Council’s Consumer Fair. Phil Falle from our Prevention Team will be our representative throughout the event and will be available to provide help and guidance concerning fire safety matters to all those who attend.”

Jersey Office of the Information Commissioner (JOIC)

Learn how to protect your personal data, understand your privacy rights, and how businesses should handle your information.

Anne King, Operations Director, said: “Our mission is to protect people. We often say that we are ‘people protectors’ and not just a data protection regulator. Individuals deserve control over their personal data, clarity on how it is used, and the assurance that their rights will be upheld.

“The Consumer Council works on behalf of Islanders and we recognise the power in collaborating with the Council to help consumers to make informed decisions – decisions which can be based on respect for privacy rights and transparency”.

Jersey Post

The Jersey Post team will be on hand to answer questions about the Island’s postal system – about sending and receiving items, and the services they offer.

They will also have forms for many of the products they offer, such as SecureDrop or redirection, as well as information about the writing competition that they are launching.

Jersey Water

Got questions about your water bill, supply quality, or how to save water at home? Jersey Water will be offering practical guidance and engaging with the public about sustainable water use.

LibertyBus

The team from LibertyBus will help you explore bus routes, travel passes, and tools for planning your journey across the Island – ideal for regular commuters or occasional riders.

Luke Shirley from Liberty Bus said: “As a community-focused bus operator, the Jersey Consumer Fair provides the perfect opportunity to engage with the public in a relaxed and welcoming environment. We will be providing information and advice on all things bus travel, including our travel training scheme, accessibility, journey planning, bus cards and much more. Come say hi!”

Prices.je

Looking to stretch your grocery budget? The Prices.je team from the Jersey Consumer Council will show you how our price comparison platform works. We’ll help you make smarter buying decisions, whether you’re shopping for food, fuel, or heating oil.

Trading Standards

Learn how to resolve complaints with retailers, avoid scams, and protect yourself as a shopper. Trading Standards staff will also explain how their free Consumer Advice Service works.

Free talks schedule

A series of free, short, informative talks will be taking place over the two days.

These talks will all be held in the Le Capelain Gallery, upstairs at St Helier’s Town Hall. This room is directly opposite the Assembly Room, where the main Fair will be taking place.

Friday, 19 September               

10.30am – Jersey Consumer Council (Carl Walker, Chairman): The Importance of Shopping Around

11am – Jersey Water (Mark Manton, Chief Water Operations Officer): From Source to Tap

11.20am – Jersey Office of the Information Commissioner (Samantha Gallichan): YOUR Info, YOUR Rights

11.40am – Trading Standards: Consumer Protection Legislation – Your Rights Explained

12pm – Enable Jersey: Disability Matters!

12.20pm – Butterfield Bank: Money Management Tips

1pm – De Carteret Wealth: The Importance of Planning for the Future

1.20pm – Highlands College (Kate Hobbs, Vice Principal): What University College Jersey Offers

1.40pm – Jersey Consumer Council (Carl Walker, Chairman): The Importance of Shopping Around

Saturday, 20 September                     

10.30am – Jersey Consumer Council: The Importance of Shopping Around

11am – De Carteret Wealth: The Importance of Planning for the Future

11.20am – Jersey Office of the Information Commissioner (Samantha Gallichan): YOUR Info, YOUR Rights

11.40am – Trading Standards: Consumer Protection Legislation – Your Rights Explained

12pm – Enable Jersey: Disability Matters!

12.30pm – Jersey Consumer Council: The Importance of Shopping Around

1.20pm – Highlands College (Kate Hobbs, Vice Principal): What University College Jersey Offers