Consumer News

It's been announced in the UK that millions of drivers who were wrongly sold motor finance agreements could receive compensation later this year, with average payments expected to be around £829 per person.

In recent weeks, we've been asked often why the price of heating oil rises and falls at a different rate to the price of fuel in our forecourts.

The phrase “cost of living crisis” has been used so often in recent years that it risks losing its impact. But for many Islanders, the reality behind those words is becoming more severe, not less.

Easter should be a time of celebration, not a season of confusion at the supermarket till. But recent data shows that Easter eggs in the UK are increasingly getting more expensive in price, while often getting smaller in size, and involving more packaging than many consumers think is necessary. With Easter taking place this weekend, we looked at what’s going on...

As families in Jersey get ready for the school Easter holidays, it’s easy to feel the pressure to plan days out, book activities, and keep everyone entertained — all while trying to manage rising household costs. So, to help you out, the Jersey Consumer Council has pulled together a comparison of popular paid activities, alongside a reminder of just how many brilliant free options we have right here on our doorstep.

Island Energy have advised us that they will be introducing a temporary price increase, as a result of the impact of the current conflict in the Middle East, which is driving up global gas costs.

As families in Jersey get ready for the school Easter holidays, it’s easy to feel the pressure to plan days out, book activities, and keep everyone entertained — all while trying to manage rising household costs. So, to help you out, the Jersey Consumer Council has pulled together a comparison of popular paid activities, alongside a reminder of just how many brilliant free options we have right here on our doorstep.

Forecourt fuel prices are going up due to the conflict in the Middle East. We’ve seen an increase in recent weeks, with some unleaded and diesel prices in Jersey now matching prices not seen since September 2024.

Each year, on 15 March, people around the world mark World Consumer Rights Day – a chance to celebrate the rights we all share as consumers, and to shine a spotlight on the protections that help make markets fairer, safer and more transparent for everyone.

The phrase “cost of living crisis” has been used so often in recent years that it risks losing its impact. But for many Islanders, the reality behind those words is becoming more severe, not less.

Every December, the same quiet but powerful force sweeps through the Island: the pressure to buy Christmas presents.

The UK government has announced significant changes to state pension rules for people living abroad, and these will come into effect from April 2026.

In recent weeks, we've been asked often why the price of heating oil rises and falls at a different rate to the price of fuel in our forecourts.

The phrase “cost of living crisis” has been used so often in recent years that it risks losing its impact. But for many Islanders, the reality behind those words is becoming more severe, not less.

Island Energy have advised us that they will be introducing a temporary price increase, as a result of the impact of the current conflict in the Middle East, which is driving up global gas costs.

In recent weeks, we've been asked often why the price of heating oil rises and falls at a different rate to the price of fuel in our forecourts.

Forecourt fuel prices are going up due to the conflict in the Middle East. We’ve seen an increase in recent weeks, with some unleaded and diesel prices in Jersey now matching prices not seen since September 2024.

Island Energy have advised us that they will be introducing a temporary price increase, as a result of the impact of the current conflict in the Middle East, which is driving up global gas costs.

Whether you need a TV licence or not depends on what you watch... While that may be generally understood, the exact rules are often less clear, thanks to social media comments sharing incorrect information. So we thought we'd look at the TV licensing rules and how they apply in Jersey.

There’s bad news if you’re a Sky TV customer. The satellite television company will be increasing their prices by an average of 6.2% from 1 April.

There’s bad news if you’re a Netflix subscriber – the streaming platform has increased the cost of its monthly subscriptions for UK customers.

It's been announced in the UK that millions of drivers who were wrongly sold motor finance agreements could receive compensation later this year, with average payments expected to be around £829 per person.

With criminals constantly coming up with new and more sophisticated ways to impersonate banks and trick us into parting with our money, it’s more important than ever to stay vigilant.

After years of persistent campaigning from the Jersey Consumer Council, applying for a wider range of credit cards may soon be an option again for Islanders.

If you are someone who tends to buy their lunch each day in town, and like the idea of a meal deal, then you could save £300 a year depending upon where you are grabbing your food.

Did you know that in a recent survey of young people in Jersey, “cheaper housing and food” was listed as one of their top priorities? 

Coop customers will receive lower "divvy" payments of 2% for a second year running.

From 1 July 2025, Islanders will receive a new £10 Government subsidy for appointments with nurses, pharmacists, paramedics, healthcare assistants, and for GP consultations by phone.

Recently we’ve been asked by consumers for our tips on staying cool in hot weather. The UK summers are getting hotter, so what are our options?

Jersey's government has announced that from Monday, 20 May they are giving another £10 towards every GP appointment.

What do you think of the Island's postal service? Jersey Post have delivered their annual customer survey to all households, and the deadline to have your say is Friday, 6 February.

Islanders are being advised to expect temporary delays to mail services as a result of ferry operator DFDS withdrawing its Tuesday evening sailing. As a result of the change, all mail arriving in or leaving Jersey on a Tuesday will be delayed by up to 24 hours.

Jersey Post has increased the number of collections from Amazon depots this week, to help get online orders to the Islander faster. In recent weeks, many consumers have contacted us about the issues they’ve been experiencing with Amazon orders since before Christmas.

As families in Jersey get ready for the school Easter holidays, it’s easy to feel the pressure to plan days out, book activities, and keep everyone entertained — all while trying to manage rising household costs. So, to help you out, the Jersey Consumer Council has pulled together a comparison of popular paid activities, alongside a reminder of just how many brilliant free options we have right here on our doorstep.

When you next visit Prices.je, you’ll notice that we’ve added a new Easter section. Featuring Easter eggs, chocolate bunnies and hot cross buns, among other products, this seasonal section will help you to shop around for the best prices this Easter.

Have you visited our price comparison website lately? At the Jersey Consumer Council, we know it pays to shop around, so we run Prices.je to empower consumers in Jersey to compare prices before deciding where to spend their money.

Looking for love this Valentine’s Day? Dating apps and social media can be great ways to meet people — but they’re also fertile ground for fraudsters. By building trust and then exploiting emotions, dating fraudsters aim to get money, personal details, or even to pull you into “investment” traps. Stay a step ahead with these clear checks and simple actions

With criminals constantly coming up with new and more sophisticated ways to impersonate banks and trick us into parting with our money, it’s more important than ever to stay vigilant.

Millions of consumers have turned away from PayPal’s popular voucher-sharing service, Honey, after it was alleged to have exploited users and deceived advertisers.

Easter should be a time of celebration, not a season of confusion at the supermarket till. But recent data shows that Easter eggs in the UK are increasingly getting more expensive in price, while often getting smaller in size, and involving more packaging than many consumers think is necessary. With Easter taking place this weekend, we looked at what’s going on...

As families in Jersey get ready for the school Easter holidays, it’s easy to feel the pressure to plan days out, book activities, and keep everyone entertained — all while trying to manage rising household costs. So, to help you out, the Jersey Consumer Council has pulled together a comparison of popular paid activities, alongside a reminder of just how many brilliant free options we have right here on our doorstep.

When you next visit Prices.je, you’ll notice that we’ve added a new Easter section. Featuring Easter eggs, chocolate bunnies and hot cross buns, among other products, this seasonal section will help you to shop around for the best prices this Easter.

Millions of consumers have turned away from PayPal’s popular voucher-sharing service, Honey, after it was alleged to have exploited users and deceived advertisers.

Jersey Post has increased the number of collections from Amazon depots this week, to help get online orders to the Islander faster. In recent weeks, many consumers have contacted us about the issues they’ve been experiencing with Amazon orders since before Christmas.

January isn’t just about returns, it’s also a great time to plan for the rest of the year and make savvy purchases early.

Mobile phones are an essential part of everyday life for most Islanders, but many of us may be paying more than we need to for our monthly contracts. With a growing choice of providers and packages, the Jersey Consumer Council is reminding consumers that it’s worth taking the time to shop around and compare deals before signing up.

Whether you need a TV licence or not depends on what you watch... While that may be generally understood, the exact rules are often less clear, thanks to social media comments sharing incorrect information. So we thought we'd look at the TV licensing rules and how they apply in Jersey.

Water bills will be rising next year by an average of almost £60 per household, as part of an ‘essential strategy’ by Jersey Water to safeguard current and future water supplies. The utility provider has set out its plans to address future water shortages and protect the Island’s water supply, in a new five-year strategy.

It's been announced in the UK that millions of drivers who were wrongly sold motor finance agreements could receive compensation later this year, with average payments expected to be around £829 per person.

The Jersey Consumer Council extends its thoughts to all those affected by the recent events in the Middle East. We recognise that many Islanders have family, friends, or professional ties to the region, and we understand how concerning this situation may be for them.

The Civil Aviation Authority (CAA) has released a 'Negative Response Letter' to help with debit or credit card claims, following the collapse of Blue Islands.